Shipping Policy

Order Processing and Backlogs

FutureBit orders ship from the United States. Products without a stated backlog typically ship within 1–2 business days after an order is placed, excluding weekends and holidays.

Due to demand, our products—particularly the Apollo line—frequently have a backlog of several weeks. When a backlog applies, the estimated shipping timeframe is clearly displayed on the product page. That timeframe replaces our usual 1–2 business day processing window. Please review the product page before ordering.

Shipping estimates reflect current production and order volume. If we cannot ship within the stated timeframe, we will notify you of the delay and provide updated information and any cancellation or refund options required by applicable law.

Shipping Methods and Transit Times

Available carriers, shipping services, rates, and estimated transit times are displayed at checkout.

Carrier transit times begin after your order has shipped and do not include processing time or any production backlog. Selecting an expedited shipping service does not shorten the processing or backlog period shown on the product page.

Actual delivery times may vary due to carrier delays, weather, holidays, or customs processing.

International Orders, Duties, and Import Fees

International customers are responsible for all applicable import duties, taxes, customs-clearance fees, and brokerage charges that have not already been collected at checkout. These charges are determined by your destination country and carrier and are not included in the product price or shipping charge unless expressly stated.

Before ordering, please check your local import laws, restrictions, and applicable duties and taxes. Customers are responsible for providing information requested for customs clearance and paying required charges promptly.

Customs delays are outside FutureBit’s control. Refused shipments or failure to complete customs clearance may result in additional charges, as described in our Refund Policy.

Address Changes and Shipping Issues

For an address change or an issue with your shipment, reply directly to your order confirmation email so we can locate your order and assist you.

Please request address changes as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped.

If your shipment appears lost, arrives damaged, or encounters a delivery problem, reply to your order email with the details and any relevant photos.

Returns and RMA Shipping

For return eligibility, refunds, non-refundable fees, and RMA shipping requirements, please see our Refund Policy.